SERVPRO's® Water Damage Mitigation Process

7/16/2024 (Permalink)

Water damage can be a nightmare for any homeowner or business. Whether it’s from a burst pipe, a natural disaster, or an appliance malfunction, quick and effective action is crucial to prevent further damage and costly repairs. This is where SERVPRO® , a leader in water damage restoration, comes in. Here’s a look at our comprehensive process for mitigating water loss.

1. Emergency Contact

The process begins with a 24/7 emergency call. Water damage doesn’t wait for business hours, so we're always ready to respond. During the initial call, we gather essential information about the extent and cause of the damage to prepare our team for the situation.

2. Inspection and Assessment

Once on-site, SERVPRO® professionals conduct a thorough inspection and assessment of the water damage. They identify the type of water (clean, gray, or black) and the affected areas. This step is crucial for developing an effective action plan and ensuring that all areas, including hidden moisture pockets, are addressed.

3. Water Removal

The next step is water extraction. Using powerful pumps and vacuum units, which can remove hundreds or thousands of gallons of water from the property. This rapid removal process helps reduce drying time and prevents further damage to structural components and personal belongings.

4. Drying and Dehumidification

After water extraction, the focus shifts to drying and dehumidification. We use specialized equipment, including industrial-grade dehumidifiers and high-speed air movers, to dry out walls, floors, and other materials. Monitoring tools are used to track moisture levels and ensure the area is thoroughly dried.

5. Cleaning and Sanitizing

Water damage can bring contaminants and promote mold growth. We address this by thoroughly cleaning and sanitizing the affected areas. Using a variety of techniques, including antimicrobial treatments and deodorization. This step also involves cleaning personal belongings and restoring salvageable items.